Website: benzinacantina.com.au
Last updated: 16 November 2025

Welcome to Benzina Cantina.
By using our website or making a reservation, you agree to the following Terms & Conditions.

1. General Information

This website is operated by:

Benzina Cantina
84 High Street, Preston VIC 3072
Australia
Email: admin@benzinacantina.com.au
Phone: 0431 178 288

These Terms govern your use of the website and any services we provide.

2. Bookings & Reservations

• All bookings are subject to availability.

• You agree to provide accurate information when making a reservation.

• We reserve the right to refuse, cancel, or modify bookings if necessary.

• For large groups or events, additional terms may apply.

Cancellations

• Cancellations should be made as early as possible.

• No-shows or repeated cancellations may impact future booking privileges.

3. Pricing & Payment

• Prices for menu items, event packages, and services may change without notice.

• All payments for online bookings or events are processed through secure third-party payment providers.

• We are not responsible for errors caused by third-party systems.

4. Gift Cards, Discounts & Promotions

• Promotions are subject to availability and may change or end without notice.

• Gift cards are non-refundable except as required by law.

• Discounts and offers cannot be combined unless stated.

5. Website Use

You must not:

• Misuse or interfere with the website

• Attempt unauthorised access

• Upload any malicious content

• Copy or use website content without written permission

We may restrict or terminate access if these terms are violated.

6. Intellectual Property

All website content—including text, photos, logos, menus, and graphics—is owned by or licensed to Benzina Cantina.
Unauthorised use, reproduction, or distribution is prohibited.

7. Limitation of Liability

To the maximum extent permitted under Australian law:

• We are not liable for any loss, damage, or inconvenience resulting from website use, interruptions, or third-party issues.

• We are not responsible for information or content found on linked external sites.

Nothing in these terms limits your rights under the Australian Consumer Law (ACL).

8. Privacy

Your use of the website is also governed by our Privacy Policy.

9. Changes to Terms

We may update these Terms at any time.
Continued use of the website constitutes acceptance of any changes.

10. Contact Us

For questions regarding these Terms:

Benzina Cantina
84 High Street
Preston VIC 3072
Email: admin@benzinacantina.com.au (Strictly No Marketing)
Phone: 0431 178 288

Booking Policy – Benzina Cantina

Last updated: 15 January 2026

This Booking Policy outlines the terms and conditions for reservations at Benzina Cantina, in accordance with Australian Consumer Law (ACL), Victorian hospitality regulations, and Responsible Service of Alcohol (RSA) requirements.
By making a booking, you agree to the terms outlined below.

1. General Reservations

• All bookings are subject to availability.
• Accurate contact details (name, phone number, and/or email) must be provided at the time of booking.
• A booking confirmation may be sent via email or SMS.
• Benzina Cantina reserves the right to modify or cancel bookings due to operational, safety, staffing, or system-related reasons.

2. Arrival & Seating

• Guests are requested to arrive on time for their booking.
• A 10–15 minute grace period applies unless prior arrangements have been made.
• Tables may be released after this period without notice.
• Late arrival may result in reduced dining time or cancellation of the booking.
• Seating preferences (e.g. indoor, outdoor, booth) are considered but cannot be guaranteed unless selected and confirmed in advance.

3. Table Time Allocations

To ensure a smooth experience for all guests, the following table times apply:

• Tables for 2 guests: 90 minutes
• Tables for 4–6 guests: 2 hours
• Groups of 8 or more: 2.5 hours

Table time commences from the confirmed booking start time.
Late arrivals may reduce available dining time. Management reserves the right to enforce these time limits.

4. Group Bookings (8+ Guests)

• Groups of 8 or more guests are subject to group booking conditions.
• A valid credit card is required to secure the reservation.
• Guest numbers cannot be increased on the day of the booking.
• Any changes must be advised at least 24 hours prior to the booking time.

Friday & Saturday – Set Menu Requirement

• For groups of 8 or more guests dining on Friday and Saturday, a set menu is required.
• This policy allows for faster service, consistent food quality, and a seamless group dining experience.
• Set menus are designed to be generous and very filling.
• Menu selection is required prior to booking confirmation.
• Failure to confirm a menu may result in cancellation or the application of alternative conditions, such as a minimum spend.

5. Large Group Bookings (30+ Guests)

• Bookings of 30 or more guests require a 10% deposit to secure the reservation.
• The deposit will be deducted from the final bill.
• Deposits are fully refundable if cancellation is made 7 days or more prior to the booking date.
• Cancellations within 7 days may result in partial or full forfeiture of the deposit, depending on notice provided and costs incurred.
• Final guest numbers must be confirmed at least 48 hours prior to the event.

6. Special Events, Set Menus & Minimum Spend

On selected dates, including but not limited to:

• Public holidays
• Special events
• Peak trading periods

Benzina Cantina may apply:

• Mandatory set menus
• Minimum spend requirements
• Deposits or prepayments

All applicable conditions will be clearly communicated at the time of booking.

7. No-Show & Cancellation Policy

• Cancellations should be made as early as possible.
• No-shows or late cancellations may result in:
  • A per-person cancellation fee (for group bookings with a card on file)
  • Forfeiture of deposits (for large group bookings)

All charges are reasonable, proportionate, and compliant with Australian Consumer Law.

8. Behaviour, Safety & Responsible Service

All guests must comply with:

• Victorian liquor licensing laws
• Responsible Service of Alcohol (RSA) requirements
• Venue safety policies and staff instructions

Benzina Cantina reserves the right to refuse entry or service to any person who is intoxicated, aggressive, or behaving unsafely, as required by law.

9. Dietary Requirements & Allergies

• Dietary requirements and allergies must be advised in advance.
• While we take care, we cannot guarantee an allergen-free environment due to shared kitchen facilities.

10. Privacy & Secure Payment

• Credit card details and deposits are processed via secure, encrypted third-party platforms.
• Benzina Cantina does not store full card details.
• Personal information is managed in accordance with our Privacy Policy and the Australian Privacy Principles (APPs).

11. Contact Us

For booking enquiries or amendments:

Benzina Cantina
84 High Street, Preston VIC 3072
📧 admin@benzinacantina.com.au (Strictly No Marketing)
📞 0431 178 288

Website Disclaimer & Accessibility Statement – Benzina Cantina

Last updated: 16 November 2025

Benzina Cantina (“we”, “us”, “our”) is committed to providing accurate information on our website, benzinacantina.com.au, and ensuring accessibility for all users. By using this website, you agree to the terms below.

1. Website Disclaimer

• The information on this website is for general purposes only. While we aim to keep it accurate, we make no guarantees regarding completeness, reliability, or availability.

• Menu items, prices, availability, and promotions may change without notice.

• Dietary and allergen information is provided in good faith, but cross-contamination may occur. Guests must inform staff of any allergies.

• The website may contain links to third-party sites. We are not responsible for their content, accuracy, or practices. Accessing these sites is at your own risk.

• We do not guarantee uninterrupted or error-free website performance and are not liable for any loss, damage, or inconvenience arising from website use, except as required by Australian law.

• Nothing in this disclaimer limits your rights under the Australian Consumer Law (ACL).

2. Accessibility Statement

• We are committed to making our website accessible to everyone, including people with disabilities.

• Our goals include:

  • Ensuring website content is clear and readable.

  • Providing easy navigation and intuitive structure.

  • Offering alternative text for images where possible.

• The website is designed to work across modern browsers and devices. Users may adjust browser settings (font size, contrast, etc.) to improve accessibility.

• We welcome feedback on accessibility and will make reasonable efforts to resolve any issues.

3. Contact Us

If you encounter issues with accessibility, have questions, or require assistance:

Benzina Cantina
84 High Street, Preston VIC 3072
Email: admin@benzinacantina.com.au. (Strictly No Marketing)
Phone: 0431 178 288

Zero Tolerance Policy for Misbehaviour Towards Staff

Benzina Cantina
Effective Date: 4 December 2025

1. Purpose

Benzina Cantina is committed to providing a safe, healthy, and respectful workplace for all employees, contractors, and visitors.
This policy outlines our zero-tolerance stance on any form of misbehaviour, abuse, aggression, or disrespectful conduct towards staff, in accordance with obligations under the Occupational Health and Safety Act 2004 (Vic).

2. Scope

This policy applies to everyone who interacts with Benzina Cantina, including:

• Dine-in customers and patrons
• Takeaway customers
• Delivery platform partners (Uber Eats, DoorDash, etc.)
• Suppliers, contractors, and tradespeople
• Members of the public on or near the premises
• Anyone communicating with staff in person, online, or by phone

3. Our Commitment

We will:

• Ensure staff have a safe and respectful work environment
• Act immediately when unacceptable behaviour occurs
• Support staff in reporting any incident without fear or pressure
• Maintain clear procedures for responding to unsafe or aggressive behaviour

4. Unacceptable Behaviour

Benzina Cantina has zero tolerance for the following conduct towards our staff:

4.1 Verbal Abuse

• Swearing, shouting, name-calling
• Rude, insulting, or abusive language
• Harassment or discriminatory comments

4.2 Physical Aggression

• Threats of physical harm
• Physical assault or unwanted contact
• Throwing items, damaging property, or aggressive physical behaviour

4.3 Harassment or Intimidation

• Bullying, hostility, or repeated unreasonable behaviour
• Sexual harassment or inappropriate comments
• Threats or intimidation of any kind

4.4 Disregarding Venue Rules

• Refusing to follow staff instructions
• Ignoring service limits, ID checks, safety rules, or intoxication guidelines
• Creating an unsafe environment for staff or customers

4.5 Delivery Partner Misconduct

This includes delivery drivers from Uber Eats, DoorDash, Menulog, and any other platforms:

• Aggressive behaviour during order pick-up
• Harassing or arguing with staff
• Entering staff-only areas
• Not following venue pick-up procedures

5. Consequences of Misbehaviour

Depending on the severity of the behaviour, Benzina Cantina may:

• Refuse service immediately
• Require the person to leave the premises
• Block or report delivery drivers through the delivery platform
• Ban the individual (temporary or permanent)
• Contact police for any threat, assault, or criminal conduct
• Document and record the incident in our venue records

Management may take these actions with no warning.

6. Staff Rights and Responsibilities

Staff have the right to:

• A safe and respectful workplace
• Refuse service to abusive or aggressive individuals
• Ask management for support
• Report incidents without fear

Staff are responsible for:

• Reporting incidents promptly
• Remaining professional (where safe to do so)
• Prioritising their personal safety

7. Reporting Procedure

All incidents must be:

• Logged in the Incident Report Register
• Reported to management as soon as possible
• Followed up with statements if required (e.g., police, WorkSafe, delivery platform reports)

Management will review the incident and take necessary actions to protect staff safety.

8. Communication of This Policy

This policy will be:

• Displayed at the entrance and collection area
• Included in staff training and onboarding
• Communicated to contractors, suppliers, and delivery partners when necessary

9. Review

This policy will be reviewed annually or following any significant incident.

Benzina Cantina Gift Card Policy

1. General

Benzina Cantina Gift Cards may be purchased online and redeemed for food and beverages at Benzina Cantina. By purchasing or using a gift card, you agree to these terms and conditions.

2. Validity

Gift cards are valid for 3 years from the date of purchase unless otherwise required by Australian Consumer Law.

3. Redemption

• Gift cards may be used for purchases of food and beverages at Benzina Cantina.

• Gift cards can be redeemed in full or in part.

• Any remaining balance will remain available for future use until the expiry date.

• If the purchase amount exceeds the gift card balance, the difference must be paid using another accepted payment method.

4. Non-Refundable

• Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.

• Unused balances are not redeemable for cash.

5. Lost, Stolen or Damaged Gift Cards

• Treat your gift card like cash.

• Benzina Cantina is not responsible for lost, stolen, damaged, or unauthorised use of gift cards.

• Lost or stolen gift cards may not be replaced.

6. Online Delivery

• Digital gift cards are delivered electronically to the email address provided at the time of purchase.

• Customers are responsible for ensuring recipient email details are entered correctly.

• Delivery times may vary depending on email service providers.

7. Fraud and Misuse

Benzina Cantina reserves the right to refuse, cancel, or hold gift cards where fraud, unauthorised activity, or misuse is suspected.

8. Changes to Terms

Benzina Cantina reserves the right to update or amend these Gift Card Terms and Conditions at any time. Any changes will be published on our website.

9. Contact Us

For any questions regarding gift cards, please contact Benzina Cantina through our website or restaurant directly.

Unsolicited Communications Policy

Benzina Cantina provides contact forms, email addresses, and telephone details solely for genuine customer enquiries, reservations, event bookings, supplier communications, and legitimate business matters.

The use of our website, contact forms, email addresses, telephone numbers, or any other published contact information for the purpose of sending unsolicited marketing, advertising, sales pitches, promotional materials, spam, automated messages, or mass communications is strictly prohibited.

Any person or organisation that sends unsolicited promotional communications to Benzina Cantina without prior consent may be:

• Blocked from further communication.
• Reported to relevant service providers, hosting companies, or regulatory authorities.
• Added to internal suppression lists to prevent future contact.
• Subject to any legal remedies available under applicable Australian laws.

Submission of a contact form, email, or other communication does not create a business relationship, partnership, or permission to send future marketing materials.

Benzina Cantina reserves the right to disregard, delete, or permanently block unsolicited communications at its sole discretion.

If you wish to discuss a legitimate business opportunity, partnership, supplier relationship, or service offering, prior consent must be obtained before sending ongoing promotional communications.